The Value of an Agile Solution for Businesses Navigating the Changing Dynamics of a Post Pandemic World
Protection-as-a-Service & the Modern Agile Office
From hastily switching to a remote work model, to changing business strategies and adjusting for market swings, to finding new ways to meet safety protocols and ensure staff productivity, organizations have endured an operational roller coaster since the onset of the global pandemic in 2019. With vaccinations increasing albeit at regionally and globally varying paces, new data on variants and other late breaking news, plus changing CDC guidelines, the one constant is that the businesses, organizations, and the public at large are eager to get back to normal and put COVID-19 behind them. World leaders, business owners, managers, employees, and people everywhere simply want a return to their pre-pandemic world as quickly as possible.
The Workplace – The Epicenter of the Return to Normal
No matter the sector, our world is driven by the connectivity that businesses, supply and demand chains, and social events occupy in our daily lives. With many offices having already moved from a remote work model to partial or fully staffed in-office activities, no organization wants to lose momentum or take steps backwards. To preserve business continuity, staff and customer health, and operational efficiency, businesses are now faced with making decisions based on evolving circumstances, recommendations, and protocols that are still very much in flux.
In 2020, to support enterprises across key industries, 22Miles developed the award winning Protection as a Service (PaaS) suite: a series of integrated technology features and capabilities that act as a uniquely customizable software platform, designed to meet the challenges businesses of all types faced around COVID-19 safety. The suite includes tools for temperature screening, space utilization, wayfinding, access control, collaborative mobile applications, touch-free interaction, and visual communication features with real-time information updates. What makes PaaS a durable solution, is how these situational “ala-carte” technologies can help organizations address the changes the post-pandemic world reveals, as they come.
What Businesses and Experts are Saying and Doing
Oxford business group survey found that most CEOs experienced significant challenges brought about by the pandemic which had profound effects on how they conducted day-to-day business around the world. While the group’s GCC Covid-19 CEO Survey found that 61% of respondents said they were satisfied or very satisfied with their government’s economic response to the pandemic, most respondents indicated they needed to take a pro-active individualized approach to ensuring business continuity and long-term success at the organizational level.
Wharton University of PA sponsored a series of virtual events titled “Leadership in the Wake of COVID-19.” In this series, Sherry Bahrambeyqui, CEO of San-Diego company PriceSmart (a billion-dollar operator of warehouse clubs), stated the simple mantra they invoked is “Take care of your employees, and they will take care of your business. This translates to making sure employees can work safely, efficiently, remotely when necessary, and on-site as well. Ensuring employee confidence starts with communication, and a commitment to using available data and tools to allow them to perform with as little worry and hesitancy as possible.
In a recent Harvard Business Review article, author Martin Reeves indicated that surviving and thriving in the new business reality begins with understanding how habits have changed. Crises situations produce not just a plethora of temporary changes (mainly short-term shifts in demand) but also some lasting ones.
In an article on workplace tech, Dan Weil of the Wall Street Journal emphasizes communications tools have become a routine part of operations, citing innovations in video communications, increased use of artificial intelligence, and enhanced workplace safety technology.
For most businesses—and their CEOs—unlike any they have ever faced, the new operational realities have forced an abrupt dislocation of how employees work, how customers behave, how supply chains function, and even what ultimately constitutes business performance. A recurrent theme is that the global outlook is still very much a work in progress, so the smart bet is to remain flexible, informed, and willing to make changes to adapt.
22Miles EVP Tomer Mann has been watching the shifts in the workplace and the global business environment since the onset of the pandemic at the beginning of 2019. Mann has several published interviews and articles in online and print publications such as CIO Review, Hotel Business, AV Magazine, and Digital Signage Today.
“This is a time when every organization has to be in somewhat of an assessment and adjustment mode. What is happening in the real world across sectors is that businesses are constantly transforming into more agile operations models that have the ability to pivot and adapt to significant shifts in day-to-day and long term operations and protocols. We’ve seen companies move from dealing with lock downs, to supply chain shortages, to man-power shortages, to work-from-home, to “Back-to-Work.” The uncertainty is one part of why we developed and continue to enhance the Protection-as-a-Service suite, but the bigger motivation is quite simply, “Preparation.” These solutions are designed to be able to fit exactly what the operational environment needs, even as those needs are consistently changing. We like to think of it as a “Future-proofed” solution, that anticipates the needs of the business, and puts organizations in a space where they can use the technology they already have in PaaS to observe, adjust, and execute quickly,”
– Tomer Mann, 22Miles EVP/Technology Contributing Writer
PaaS | What’s Under the Hood?
Facility safety begins at the building entrance. One of the key technologies of the PaaS suite is TempDefend, a customizable, plug-and-play thermo-sensing digital signage tool for communication and public safety direction, designed, and developed entirely in the United States by 22Miles as a proprietary solution to meet the challenges of COVID-19. The solution is comprised of an advanced camera system with facial and body temperature detection software, sensors, and machine learning algorithms to bring wellness screening technology to digital signage displays. TempDefend has options for multi-user tracking, rapid scanning, and includes CDC questionnaire integration and Face mask detection. (As of June 2021, the has recommended face masks by individuals entering public places regardless of vaccination status)
Secure Mobile Control for Contact-Free Interaction
Touchless Touch, another key technology in the suite, allows enterprises to offer a fully interactive, touch-free experience for digital signage and wayfinding, leveraging voice activation, recognition, or gesture control. This capability is being offered as a complementary upgrade. Secure Mobile Control (SMC) reduces public touchpoints, eliminating hygiene risks associated with touching and physically interacting with screens. Upon entering a facility, users can use any mobile device,, to scan a QR code scan and operate the interactive controls from the web browser via the network – without downloading or installing an application. With SMC, users can use remote interaction on their mobile-ready device via a secure mouse pad and onscreen keyboard for convenience and safety alike.
Space Utilization | Hoteling & Hotdesking
Management of organizational rooms and spaces is a critical component of building efficiency and safety. These inter-connected technologies allow users to view the status of and reserve any room or space in real-time, ultimately delivering a mobile collaborative app experience that can carry the booking and occupancy solution on a mobile device on the go. Organizations can facilitate an up-to-date interface for all employees that shows vacant rooms highlighted on a 3D wayfinding map, as well as what rooms need to be cleaned or are occupied, and even deliver content to the mobile devices of meeting attendees. The combination of Room Booking with interactive wayfinding, hoteling & hotdesking, and secure mobile control can ensure greater safety and efficiency in your agile office.
Interactive Wayfinding with Occupancy Controls
Statistics have shown that 30% of first-time visitors reported confusion entering facilities and ‘25% of staff members cannot find some destinations’ within their workplace or campus. Interactive Wayfinding empowers staff, visitors, and customers within any organization to get to their destination quickly. Interactive wayfinding can be a fully touchless experience as users can view and navigate to facility destinations with a simple QR code scan on their mobile phone. Occupancy control features address the need to ensure safety protocols and space utilization limitations in alignment with CDC recommendations. Combine with room booking and secure mobile control for an immersive user experience that brings office communications and connectivity to a new level of operational efficiency.
Visual Communications | Virtual Receptionist and Digital Notifications Suite
From large video walls to one-to-one triggered video calls, visual communications solutions include digital signage displays for communication of information, ads, and alerts, video calls for screening or referral, and other visual communications features. Add Digital Notification Suite, a solution created to keep distributed workforces in the loop on all company announcements, news, and other critical information in real-time, via desktop push notifications, and organizations can remain connected and on top of the latest information, regardless of the size of the staff or whether individuals are in-office or remote.
Customizable, Future-Proofed Technology
Leveraging whatever the appropriate combination of solutions offered in the PaaS suite allows organizations to be nimble, and business leaders to maintain confidence in their return to work and public functions. Safety and efficiency can be balanced and in the forefront of operations regardless as to whether restrictions ease or tighten across regions. These technologies can play a pivotal role in protecting organizations as the public health situation continues to evolve, promoting safety, connectivity and communication across organizations.
PaaS & Digital Signage Communications Solutions | Use Cases
From agile offices and businesses to colleges and universities, hotel & hospitality facilities, healthcare and Hospitals, schools, sports and events arenas, organizations have incorporated singular or multiple available solutions within the PaaS suite to produce greater user experiences, overcome communications challenges, and ensure organizational safety.
Georgia Tech University
As featured in an article in AVNetwork, as one of the largest research universities in the country with roughly 33,000 students, Georgia Tech’s challenges of improving information and communications connectivity on such a large campus, were only complicated by the aftermath of the COVID-19 pandemic.
Ivy Prep Academy
An early adopter of PaaS temperature scanning technology, Metro Atlanta, GA area school Ivy Prep focused in on the idea of protecting staff and students by creating a first safety precaution at the point of entry. With current CDC recommendations of face masks for both vaccinated and unvaccinated facility entrants, many educational facilities are moving in the direction of automation of thermal temperature detection. Creating an automated process for point of entry scanning protects staff, visitors, and students from the exposure inherent with manual scanning by individuals with hand held devices.
Rocket Mortgage Fieldhouse Arena
Serving as the official arena of major Ohio sports teams including the NBA’s Cleveland Cavaliers, Rocket Mortgage Fieldhouse hosts thousands of fans spanning numerous events annually. To address communications and safety for guests and staff, the sprawling arena upgraded their technology, adding wayfinding and contactless mobile capabilities. The arena houses digitals communications screens that feature rotating health and safety messaging, as well as the ability to broadcast evacuation and safety videos site-wide if necessary.
Moynihan Train Hall at Penn Station
As a historic part of New York City’s culture and landscape, Moynihan Train Hall completed a reinvention with its recent re-opening. With technology additions including touch-free screens interaction with Secure Mobile Control, 3D Interactive Wayfinding, & multi-language display technology, passengers and guests from around the world are enjoying an enhanced user experience that encourages efficient travel and safe interaction.
Galleria Al Maryah International Mall
As a world-renowned tourist attraction, the billion-dollar AMC Galleria Mall located at the center of Al Maryah Island in Abu Dhabi, holds the distinction of being Abu Dhabi’s Largest Mall, as well as a focal point of technology and user experience. The inclusion of 3D interactive wayfinding, which includes complimentary touch-less touch capabilities via Secure Mobile Control, headlines a host of unique technology upgrades infused into the global attraction.
Okada Casino, Manila
Serving a global market as a unique international casino attraction, Okada incorporated 22Miles’ complete content management system inclusive of Digital Signage & Interactive 3D Wayfinding. The casino features a massive gaming floor, an indoor beach & nightclub, the largest multi-color dancing fountain in the region, and over 900 hotel groups operating on its 108 acres of picturesque oceanfront.
About Protection as a ServiceTM
Agile Workplace & Organizational Communications Solution for Businesses Across Industries
To support enterprises across key industries, 22Miles developed the Protection as a Service (PaaS) Suite, a series of integrated technology features and capabilities that make up a customizable software platform, to meet the challenges businesses of all types face in the post-pandemic world. The suite offers enterprises across industries customizable tools for space utilization, visual communications, temperature scanning with face mask detection, wayfinding with occupancy controls, touch-free applications, as well as mobile features for real-time information updates. These technologies can help address the ever-shifting dynamics of the workplace, safety measures and CDC protocols, and the key logistical issues management face in facilitating a successful return to work, school, and public events.
Known for their pioneering Wayfinding solutions, 22Miles works with sports facilities, convention centers, large arenas, and organizations of all sizes and types to create immersive experiential solutions for users, paired with easy-to-learn content management for administrators. To learn more about 22Miles Interactive Wayfinding, Secure Mobile Control, Protection-as-a-Service, or CMS PublisherPro.AioT, visit our website at https://www.22miles.com.[/vc_column_text][/vc_column][/vc_row]