PHX needed a major re-model. Originally built in 1979, Terminal 3 was antiquated and old. PHX was in search of a next-generation solution that would provide their customers with an enhanced travel experience that was efficient and convenient. PHX was on a mission to offer world-class service to every customer, every day. They wanted a comprehensive solution that would enhance their existing signage so travellers could better locate terminals, stores, bathrooms and other amenities throughout the terminals.

The free-standing interactive digital signage wayfinding kiosks include a QR code reader allowing for passengers to scan their boarding pass to receive turn-turn directions to their gate. Built into the kiosk user interface (UI) is an intuitive question oriented menu that encourages travellers to discover what all PHX can offer. Users can browse through store and restaurant listings and even read a short description of the location. The kiosks supported ADA requirements with built-in display adjustment capabilities, magnifier feature, and wheelchair accessible routing.

To improve efficiency 22Miles added real-time automation of any gate changes with a direct integration to FIDS live data interface. This eliminated the need for PHX staff having to update gate changes manually. When a change to a gate occurs in FIDS the listings on the kiosks automatically update. This integration by 22Miles dramatically improved efficiency and saved PHX staff time.