Using Effective Facility Signage
Facilities’ radically changing landscape has sent managers on an operational roller coaster. Organizations are eager to resume pre-pandemic professional and recreational activities, but several challenges persist, including evolving public health guidelines and new hybrid work models. Today’s facility management professionals and business leaders must shift to accommodate the organizational, spatial and practical demands of the modern public space.
The facility must be navigable and welcoming but equipped with adequate access control. Many spaces also need a mechanism to reserve spaces and monitor their use and occupancy. These systems must be user-friendly and simple to operate, control and update. That is no small feat, and the clock is ticking. Many facilities have already moved from a remote work model to partial or fully staffed in-person activities, and no organization wants to lose momentum or take steps backwards. To preserve business continuity, operational efficiency and public health, businesses must be prepared to respond to evolving circumstances, recommendations and protocols that are still very much in flux. FMs are at the epicenter of overseeing new operational realities, with a comprehensive look into how employees work, customers behave, supply chains operate and businesses perform. The global outlook is still hazy, so it is critical to remain flexible and most importantly, keep employees and customers safe and informed. Omni-channel visual communication via facility signage can play a critical role in supporting a successful reopening.
NEW STANDARDS FOR ACCESS CONTROL
Amid the COVID-19 pandemic, companies across industries pivoted their attention to building access. The latest advancements in access control solutions are delivered via kiosks. Welcome screens positioned at the entrance of facilities have been a staple in communicating critical safety information and prompting visitors to follow directions, but recent updates in plug-and-play software have unlocked more advanced capabilities. Designed to reduce viral spread, the solutions can be easily programmed to monitor who is entering, determine whether they are wearing a mask, trigger check-in via surveys or badge scans, and allow administrators to automatically allow or deny access. For the end user, access control streamlines protocols for entry. Health or check-in surveys can be completed directly on the screen of a kiosk or via a QR code scan to a mobile device to reduce touchpoints. Kiosks can also be equipped with a virtual receptionist who can safely and instantly video chat to provide information and direction. The most essential feature FMs should look for to provide an excellent end user experience however, is interoperability. The best solutions for access control should be automated seamlessly with existing signage and visual communications features to ensure consistency across the entire visitor journey — from the entry to the endpoint.